Complaint resolution efforts
In FY2014, the person in charge of each business served as the reception desk, receiving complaints and requests from users and parents, and the person in charge of receiving complaints aggregated them. Then, the aggregated results were reported to the Third Party Committee. The Number Of Complaints Total Was Eight. The Content Is Dissatisfaction With Inadequate Communication And Staff Response. The Table Below Shows The Number Of Complaints By Content And Business.
Achievement report
(1) Status of third-party committees
1st August 10, 2014 Status report, etc.
2nd January 10, 2007 Status report, etc.
(2) Number of complaints received by business (Appendix ①)
Business name | user | Parents | Other | total | |
Independence training | Employment support leave | 0 | 0 | 0 | 0 |
Work transition | 0 | 0 | 0 | 0 | |
Continued employment type B | 0 | 0 | 0 | 0 | |
Continued employment type A | Leave Company | 0 | 0 | 0 | 0 |
Community life support | Group home comprehensive type | Four | 2 | 0 | 6 |
Consultation support business | Ribel | 0 | 0 | 0 | 0 |
Leisure activities | 0 | 0 | 2 | 2 | |
total | Four | 2 | 2 | 8 |
(3) Number of complaints received by content (Appendix ②)
Content of the complaint | number |
Thing about correspondence of staff | Four |
Thing about support contents | 0 |
Insufficient information transmission | 0 |
lack of explanation | Four |
Other | 0 |
total | 8 |